Frequently Asked Questions

Everything you need to know about your Fenix Lighting experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 10-15 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.

How do I track my package once it has shipped?

Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How do I ensure I'm choosing the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite well-fitting garments for the best results.

Are your materials sustainably sourced?

At Fenix Lighting, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our entire seasonal collection.